Users can set email forwarding to another account themselves using Outlook Web App (OWA).  To do so, do the following:


  1. Log into https://outlook.office.com/owa
  2. Click the gear in the top-right of the page:
  3. Click View all Outlook settings at the bottom of the page
  4. In the menu, click Mail and then Forwarding:
  5. Click Enable forwarding and then fill in an address under Forward my email to:
  6. Click Save in the bottom-right, to save changes.